5 Common Questions Leaders Should Never Ask – Warren Berger – Harvard Business Review

But he maintains that if a company leader asks questions that are focused on problems and weaknesses, then the organization overall will tend to be fixated on that rather than focusing on strengths and opportunities. Instead of inquiring about whats gone wrong or focusing on the problem, its better to use positive questions geared to leveraging strengths and achieving goals: What are we doing well and how might we build upon that? What is the ideal outcome and how do we get closer to that? Whose fault is it? This question focuses attention on finding a scapegoat when in reality, there is usually plenty of blame to go around for any failure or problem.
For the original version including any supplementary images or video, visit http://blogs.hbr.org/2014/07/5-common-questions-leaders-should-never-ask/

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